Terms of service

These Terms & Conditions (“Terms”) govern your use of this website and your purchase of products from frostboutique.skating (“we”, “us”, “our”).

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use this website.

1. Online Store Terms

By using this website, you confirm that:

  • You are at least the age of majority in your state or territory
  • You will not use our products or services for any illegal or unauthorised purpose
  • You will comply with all applicable laws and regulations

We reserve the right to refuse service to anyone at any time.

2. Products & Made-to-Order Model

All products are made to order.

This means:

  • Items are only produced after an order is placed
  • We do not hold physical inventory
  • Minor variations in colour, print placement, or sizing may occur due to the production process

Product images are for illustrative purposes only and may differ slightly from the final product.

3. Pricing & Payment

Prices are subject to change without notice.

Payment is required in full at the time of purchase. We use secure third-party payment providers (such as Shopify Payments, PayPal, or others available at checkout).

We are not responsible for any additional fees charged by your bank or payment provider.

4. Order Acceptance

All orders placed through our website are subject to acceptance.

We reserve the right to:

  • Cancel or refuse any order at our discretion
  • Limit or restrict quantities per customer or order
  • Cancel orders due to suspected fraud, pricing errors, or fulfilment issues

A contract between you and us is formed only when payment is received and the order is accepted.

5. Production & Fulfilment

All orders are produced and fulfilled through third-party manufacturing and logistics partners.

This means:

  • Your order is made specifically for you after purchase
  • Production and shipping times are estimates only
  • Delivery times may vary depending on product type and destination
  • Delays may occur during peak periods or due to carrier delays

Once your order has been handed to the shipping carrier, responsibility for delivery transfers to the carrier.

6. Shipping

Shipping costs and estimated delivery times are shown at checkout.

We are not responsible for:

  • Delays caused by shipping carriers or customs (for international orders)
  • Incorrect shipping details provided by the customer
  • Lost or delayed parcels once dispatched

Please ensure all shipping information is accurate before completing your order.

7. Returns & Consumer Guarantees

We comply with Australian Consumer Law.

Nothing in these Terms excludes your rights under Australian Consumer Law.

You may be entitled to a replacement, repair, or refund if a product is:

  • Faulty
  • Damaged
  • Not as described

For all return or refund requests, please refer to our separate Returns & Refund Policy.

Change-of-mind returns are not automatically accepted due to the made-to-order nature of our products.

8. Third-Party Services

We use third-party service providers to operate our business, including:

  • Product manufacturing and fulfilment partners
  • Payment processors
  • Shipping carriers

By placing an order, you consent to your information being shared with these providers solely for the purpose of fulfilling your order.

9. Intellectual Property

All content on this website, including but not limited to designs, graphics, logos, images, and branding, is the property of Frostboutique.skating and is protected by copyright and intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

10. Website Use

You agree not to:

  • Use this website for unlawful purposes
  • Attempt to interfere with website security or functionality
  • Copy or exploit any part of the website without permission

We reserve the right to terminate access to our services if these Terms are violated.

11. Limitation of Liability

To the maximum extent permitted by law, Frostboutique.skating is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits your rights under Australian Consumer Law.

12. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy.

13. Changes to Terms

We may update or modify these Terms at any time. Changes take effect immediately upon being posted on this website.

It is your responsibility to review this page periodically.

14. Contact Information

If you have any questions about these Terms, please contact us:

Email: frostboutique.skating@gmail.com