Privacy policy

Last updated: 11 August 2026

At Frost Boutique, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, communicate with us, or otherwise interact with Frost Boutique.

Frost Boutique operates its online store using Shopify and works with third-party service providers, including production, fulfilment, payment and shipping providers, to provide our products and services.

For the purposes of this Privacy Policy, "Frost Boutique", "we", "us" and "our" refer to [INSERT YOUR LEGAL BUSINESS NAME], trading as Frost Boutique.

1. Personal Information We Collect

Depending on how you interact with us, we may collect and hold personal information such as:

Contact and delivery information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping/delivery address
  • Other information you provide when contacting us

Order and transaction information

  • Products purchased
  • Order number
  • Order history
  • Shipping and delivery information
  • Returns, refunds or customer service information
  • Discount codes used
  • Transaction details and payment status

Payment information

When you make a purchase, payment may be processed through third-party payment providers such as Shopify Payments, PayPal or other payment services available through our store.

We do not generally need to store your full credit or debit card details ourselves. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy.

Communications

If you contact us by email, social media, our website or another communication method, we may retain information contained in those communications, including your name, contact details and the content of your enquiry.

Website and device information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location
  • Pages visited
  • Products viewed
  • Referring website
  • Website activity and interactions
  • Cookies and similar technologies

This information may be collected through Shopify and other website, analytics and advertising technologies we use.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order
  • When you create or use an account
  • When you contact us
  • When you subscribe to marketing communications
  • When you enter a promotion or giveaway
  • When you interact with our website
  • Through cookies and similar technologies
  • Through Shopify and other service providers that support our website
  • Through payment providers
  • Through production, fulfilment and shipping providers
  • Through social media platforms or other third-party services when you interact with us through those platforms

Where reasonably practicable, we will collect personal information directly from you.

3. Why We Collect and Use Your Personal Information

We collect, hold, use and disclose personal information for purposes including:

Processing and fulfilling orders

We use your information to:

  • Process your purchases
  • Confirm and manage your orders
  • Arrange production and fulfilment
  • Arrange delivery and shipping
  • Provide tracking information
  • Process returns, refunds or other order-related matters
  • Respond to customer enquiries
  • Provide customer support

Operating and improving our business

We may use information to:

  • Operate and maintain our website
  • Improve our products and services
  • Understand how customers use our website
  • Analyse website traffic and purchasing behaviour
  • Improve the customer experience
  • Prevent fraud, misuse or other unlawful activity
  • Protect the security of our website and business

Marketing

Where permitted by law, we may use your contact information to send you marketing communications about Frost Boutique, including information about new products, promotions, launches and special offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

We may also use cookies, pixels and similar technologies to understand website activity and, where applicable, assist with advertising and marketing.

4. When We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our products and services.

This may include disclosure to:

Shopify

Our online store is powered by Shopify. Shopify may collect and process personal information in connection with your use of our website, including information relating to orders, payments, website activity and interactions.

Shopify may also use service providers and technology partners to provide its services.

You can read Shopify's privacy information on its website.

Production and fulfilment providers

We use third-party production and fulfilment providers, including Tapstitch, to manufacture and fulfil orders.

Where necessary to fulfil your order, we may provide information such as:

  • Your name
  • Shipping address
  • Contact details
  • Products ordered
  • Order information
  • Other information reasonably necessary to manufacture and ship your order

Tapstitch states that it collects order and shipping information to process transactions, fulfil orders and provide support.

Payment providers

We may disclose information to payment providers such as PayPal, Shopify Payments and other payment services used through our store so that payments can be processed securely.

Shipping and delivery providers

We may provide your name, address, contact details and relevant order information to shipping and delivery providers so your order can be delivered.

Technology, analytics and marketing providers

We may use third-party providers to help us operate our website, analyse website activity, communicate with customers, advertise our products and improve our services.

These providers may process personal information on our behalf.

Legal and safety purposes

We may disclose personal information where reasonably necessary to:

  • Comply with Australian law
  • Respond to lawful requests from government authorities or law enforcement
  • Prevent fraud or unlawful activity
  • Protect our rights, property or customers
  • Investigate suspected misuse of our website
  • Establish, exercise or defend legal claims

We do not sell your personal information.

5. Overseas Disclosure of Personal Information

Because we use third-party service providers, your personal information may be disclosed to, stored by, or processed by organisations located outside Australia.

These organisations may include Shopify, Tapstitch, payment providers, technology providers, analytics or advertising providers, and international shipping or fulfilment providers.

Depending on the services being used, personal information may be processed in countries including the United States, Canada and other countries in which our service providers operate.

The countries in which personal information is processed may change as our service providers and business arrangements change.

Where required by Australian privacy law, we will take reasonable steps in relation to overseas disclosures and the protection of personal information.

Australian privacy law requires an APP Privacy Policy to explain whether overseas disclosure is likely and, where practicable, identify the countries involved.

6. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies.

These technologies may be used to:

  • Keep our website functioning
  • Remember preferences
  • Understand how visitors use our website
  • Analyse website traffic
  • Improve website performance
  • Understand which products are viewed or purchased
  • Support advertising and marketing
  • Help detect fraud and protect website security

Some cookies may be placed by third-party service providers, including Shopify, analytics providers and advertising platforms.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect how our website functions.

7. Social Media

We may operate or maintain social media accounts, including Instagram and other platforms.

If you interact with us through social media, the relevant social media platform may collect and process your personal information in accordance with its own privacy policy.

For example, if you tag Frost Boutique in a post or communicate with us through social media, we may receive information associated with that interaction.

We may also share or repost publicly available customer content where appropriate, including where you have tagged or mentioned Frost Boutique. If you do not want us to share your content, please contact us and we will consider your request.

8. How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Because Frost Boutique uses third-party platforms and service providers, some personal information is stored or processed through those services.

We take reasonable steps to use reputable service providers and appropriate security measures, but no online system or method of transmitting information can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, including using secure passwords and avoiding sending sensitive information through unsecured communication channels.

9. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

  • The nature of the information
  • Whether you have an active customer relationship with us
  • Whether the information is required to provide customer support
  • Accounting and taxation requirements
  • Legal obligations
  • Dispute resolution
  • Fraud prevention and security
  • Our legitimate business requirements

When personal information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.

10. Accessing Your Personal Information

You may contact us to request access to personal information we hold about you.

You may also ask us to explain how your personal information is being handled.

We will generally respond to reasonable requests within a reasonable period and in accordance with applicable Australian privacy law.

In some circumstances, we may be unable to provide access to particular information where an exception under applicable law applies.

11. Correcting Your Personal Information

If you believe that personal information we hold about you is inaccurate, incomplete, out of date or misleading, please contact us and ask us to correct it.

We will take reasonable steps to correct personal information where required by applicable law.

12. Marketing Preferences

You can choose not to receive promotional communications from us.

If you receive a marketing email from Frost Boutique, you can unsubscribe using the unsubscribe link included in the email.

You can also contact us at:

frostboutique.skating@gmail.com

Even if you unsubscribe from marketing communications, we may still contact you with important non-marketing information relating to an order, transaction, account or customer service enquiry.

13. Children's Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information and you would like us to review or delete that information, please contact us at:

frostboutique.skating@gmail.com

14. Third-Party Websites

Our website may contain links to websites, social media platforms or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

When you leave our website, we recommend reviewing the privacy policy of the relevant third party before providing them with personal information.

15. Privacy Complaints

If you have a concern or complaint about how Frost Boutique has handled your personal information, please contact us first.

How to make a complaint

Please email:

frostboutique.skating@gmail.com

Please include:

  • Your name
  • Your contact details
  • A description of your concern
  • Any relevant information or documents

We will review your complaint and respond within a reasonable period.

We will take reasonable steps to investigate and address privacy complaints.

If you are not satisfied with our response, or if your complaint has not been resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

The OAIC provides information about privacy complaints and how to lodge a complaint on its website.

16. Australian Privacy Law

Frost Boutique aims to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where those laws apply to us.

Nothing in this Privacy Policy is intended to exclude, restrict or modify any rights you may have under applicable Australian law.

The Privacy Act does not apply to every small business in Australia, although certain small businesses are covered by the Act and some businesses may voluntarily opt in.

Where the Privacy Act and APPs apply to Frost Boutique, this Privacy Policy is intended to explain our personal information handling practices in accordance with those requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business
  • Our products and services
  • Our technology and service providers
  • Our privacy practices
  • Applicable laws or regulations

When we update this Privacy Policy, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us:

Frost Boutique
Email: frostboutique.skating@gmail.com
Australia